All sales made by Pixie Creations Cakes & Candy Buffets are subject to the following terms and conditions.

Nothing contained within these terms and conditions affects your statutory rights as a consumer

 

General

  • Any changes to delivery/pickup time must be made within 24 hours of original time

  • Any cancellations made within 48 hours may result in no refund at the discretion of the owner.

  • In the case of exceptional circumstances on the part of the owner, we reserve the right to cancel an order at any time. No charges will be made and all money paid will be refunded. But no compensation will be pay should this occur.

  • Any cakes collected or delivered should be inspected to ensure customer’s satisfaction. No refunds will be given for damage caused by customer.

  • The date of your final payment is the final date for any changes of size, style or flavors of your order.

 

Deposits and Payments 
  • A non-refundable deposit of 50% is required to secure your order.
  • At the time of deposit we can accept cash or credit cards. All orders are subject to NYS sales tax (8.875)
  • Balance is due 15 business days prior to your event order date.  

Cancellation

  • Cancellations require a minimum of 2 weeks full notice.  Deposit is non-refunable; however can be used as credit towards other company products; NO EXCEPTIONS

Delivery

  • All baked goods and desserts are delivered in heavy duty boxes and bags for safe transportation
  • Once the cakes are delivered, they are the full responsibility of the customer

  • It is the customer’s responsibility to ensure delivery information is correct and that someone is available to receive your order. Additional redelivery attempts are subject to additional charges.

  • We charge a delivery fee of $45 

  • Additional travel fee and tolls are subject to Candy Buffets & Dessert Tables 

 

Pick Up

  • Payment must be made in full 24 hours in advance

  • Pick up must be within 30 minutes of agreed upon time. Exceeding this window will be considered abandoning the cakes and may result in no refund at the discretion of the owner.

 

Payment Methods

  • Credit card Master Card or VISA (sorry, no AMEX)

  • Cash or check made out to Pixie Creations

 

Food

  • Products may contain traces of nut. It is the customer’s responsibility to inform their guests that trace of nuts may/could be present in the cakes unless otherwise specified.

  • Once your order leaves our premises, the order is the full responsibility of the customer.


Candy Buffet & Dessert Tables
  •  Client will be responsible to provide access to the area where the Candy Buffet will be setup 1 hour prior to start time of the event and 1 hour upon conclusion of the event. 
  • Client will also provide a sturdy and level  6-8 foot table to support the weight of the Candy Buffet and/or other items (at least 100 lbs.). 
  • Client accepts full responsibility, and is liable for any damages, injuries or delays that occur as a result of failure to comply with these provisions. 
  •  LIABILITY Client agrees to assume full responsibility and liability for any and all claims arising out of the use of the candy buffet or its attendants.  Pixie Creations LLC will not be liable for any injury, allergic reaction, loss or damage directly or consequently arising out of the use or rental of the candy buffet. 
  • Client indemnifies Pixie Creations LLC against and holds Pixie Creations LLC harmless from all claims, actions, proceedings, costs, damages, and liability including attorney fees and court costs arising out of in connections with or resulting from the services of Pixie Creations LLC.
  • DAMAGE OR STOLEN EQUIPMENT: In the event that the equipment of the Candy Buffet is damaged due to the guest misuse or stolen, the client agrees to pay for all repair costs up to and including full replacement including shipping and handling of the equipment including but not limited to; glassware, scoops, spoons, linens and any other property of Pixie Creations LLC.  

 

 Pixie Creations Cakes & Candy Buffets - Whitestone, NY  (347) 321-8672 

copyright 2018. Pixie Creations. All rights reserved.